Returns & Exchange Policy
We want you to be completely satisfied with your purchase
Our Promise to You
30-Day Return Window
Return any eyewear within 30 days of purchase for a full refund if unused and in original packaging.
Free Exchange
Exchange your frames or lenses for a different size, color, or style free of charge within 60 days.
1-Year Warranty
All eyewear comes with a 1-year warranty covering manufacturing defects.
Return & Exchange Process
Contact Us
Email or call our support team to initiate the process
Get Return Label
We'll provide you with a prepaid shipping label
Ship Your Item
Pack and ship the item to our warehouse
Receive Refund
Upon inspection, get refunded within 7-10 business days
Eligibility & Requirements
Items Eligible for Return/Exchange
- Unused eyewear in original packaging
- Complete with all accessories and documentation
- Prescription glasses with correct power that don't suit you
- Items purchased within return window
- Defective or damaged items (regardless of timeframe)
- Wrong item received due to our error
Items Not Eligible for Return/Exchange
- Contact lenses (opened or used)
- Eyewear with scratched lenses
- Items beyond 30-day return window
- Custom-made frames or personalized items
- Items with visible signs of wear
- Sale or clearance items marked as final sale
Important Timelines
Ready to Return or Exchange?
Get Started Today
We're here to help! Reach out to our customer support team to process your return or exchange.
Contact Our Support Team
Email: support@eyezaar.com
Phone: +92 330 829 8564
Hours: Monday - Friday, 9 AM - 6 PM (PST)
Address: Karachi, Pakistan
Frequently Asked Questions
No, contact lenses cannot be returned for health and safety reasons, whether opened or unopened. This is industry standard across all retailers.
If you received the wrong item due to our error, we will provide a free return label and ship the correct item immediately at no cost to you.
Yes, we provide prepaid shipping labels for all eligible returns and exchanges. You don't pay anything for return shipping.
Defective items are covered under our 1-year warranty and can be returned or exchanged anytime within that period, regardless of condition.
Once we receive and inspect your return, refunds are processed within 7-10 business days. The time to appear in your account may vary by your bank.
Yes, you can exchange to a different prescription within the return window. Please provide your updated prescription from your optometrist.
Our 1-year warranty covers manufacturing defects including frame breakage, lens defects, and coating issues. It doesn't cover damage from accidents or misuse.
Most sale items are final sale and cannot be returned. However, if the item is defective, we'll honor the warranty. Check your order confirmation for sale status.
Yes, please have your order number ready when you contact us. You can find it in your email confirmation or account dashboard.