Easy Returns
Your satisfaction is our priority. If you're not completely happy with your Eyezaar purchase, we're here to make it right.
30-Day Returns
Return any eyewear within 30 days of purchase for a full refund if unused and in original packaging.
Free Exchange
Exchange your frames or lenses for a different size, color, or style free of charge within 60 days.
1-Year Warranty
All eyewear comes with a 1-year warranty covering manufacturing defects and lens coatings.
The Return
Journey
A simple, transparent four-step process to handle your returns and exchanges.
Contact Us
Email support@eyezaar.com to initiate the process with your order details.
Return Label
We'll provide you with a prepaid shipping label for a hassle-free return.
Ship Item
Pack and ship the item in its original condition to our quality center.
Refund/Exch
Upon inspection, get refunded or your new item within 7-10 business days.
Policy
Eligibility
Items Eligible
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Unused eyewear in original packaging
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Complete with all accessories and docs
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Prescription glasses with correct power
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Items purchased within 30-day window
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Defective or damaged items upon arrival
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Wrong item received due to our error
Items Excluded
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Contact lenses (opened or used)
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Eyewear with user-caused scratches
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Items beyond our return window
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Customized/personalized frame orders
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Items with visible signs of daily wear
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Final sale or clearance items
Critical
Timelines
Return Window
Full refund for unopened, unused items in original state.
Exchange Window
Style or fit exchange (15% restocking fee may apply).
Warranty Cover
Full coverage for any manufacturing defects or quality slips.
Processing Time
Refunds processed within 7-10 working days after inspection.
Policy
Clarifications
Everything else you might want to know about our returns process.
Ready to
Start a Return?
Our team is ready to help you with your exchange or return. Get started today by contacting our support.