Frequently Asked Questions

We offer a wide range of eyeglasses and sunglasses including prescription eyeglasses, reading glasses, computer glasses, sunglasses with UV protection, and designer frames. Our collection includes options from budget-friendly to premium brands, suitable for all age groups and style preferences.

Yes, we provide high-quality contact lenses from trusted brands. We offer daily, weekly, and monthly disposable lenses in various powers and materials. You can purchase contact lenses online or visit our stores for fitting assistance. We recommend consulting with our optometrist before purchasing.

Yes, you can get prescription lenses with most of our frames. Simply provide a valid prescription from your eye doctor when placing your order. We support all types of lenses including single vision, bifocals, and progressive lenses with various coatings.

We provide a detailed Frame Size Guide on our website that helps you determine your correct frame size using three methods: the credit card method, measuring existing glasses, or our simplest method. Visit our Frame Size Guide page for step-by-step instructions with visual aids.

All our frames come with a 2-year manufacturing warranty against defects. Lenses are covered for 1 year against scratches and damage under normal use. Extended warranty options are available for purchase at checkout.

Ordering online is simple! Browse our collection, select your desired frame and lenses, provide your prescription details if needed, and add to cart. Follow the checkout process, enter your delivery address and payment information. You'll receive an order confirmation email with tracking details.

Yes! We offer special pricing for bulk orders and corporate purchases. Please contact our B2B team at corporate@eyezaar.com or call our corporate hotline for a customized quote. We can accommodate orders for offices, schools, and organizations.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, online banking transfers, and cash on delivery. We also offer installment plans through partner financial institutions for purchases above a certain amount.

We regularly offer promotional codes and discounts. Check our Coupons & Promo Codes page for the latest deals. You can apply a coupon code at checkout. Subscribe to our newsletter for exclusive discount codes and early access to sales.

There is no minimum order value. You can purchase a single pair of glasses or a single lens. However, orders below a certain value may have nominal shipping charges, which are waived on free delivery eligible items.

Standard delivery within Karachi takes 2-3 business days. Delivery to other cities in Pakistan takes 3-7 business days depending on location. Express delivery options are available for faster delivery. Processing time for custom prescriptions is 1-2 additional days.

Yes! We deliver to all major cities and towns in Pakistan including Karachi, Lahore, Islamabad, Multan, Quetta, Peshawar, and more. Remote areas may take longer delivery times. Enter your postal code during checkout to see exact delivery estimates and charges.

Shipping within Karachi is free on orders above Rs. 2,000. Other cities have fixed shipping charges based on distance. Free shipping is offered on select items. You can see the exact shipping cost at checkout before finalizing your order.

Yes! You can track your order in real-time using the tracking link sent to your email and phone number. Log into your account on our website to view order status, delivery details, and estimated delivery date anytime.

If your order arrives damaged, contact us immediately with photos of the damaged items and packaging. We will send a replacement at no cost. Return shipping for the damaged items will be arranged by us. Report any damage within 24 hours of delivery.

We offer a 30-day money-back guarantee on all purchases. Items must be unused and in original packaging. Prescription glasses can be returned within 15 days if they don't meet expectations. Return shipping is free for defective items. Non-defective returns may have shipping charges.

To return an item, log into your account, go to "My Orders," and click "Return Item." Select your reason and submit. You'll receive a return authorization number and free return shipping label via email. Pack the item securely and drop it off at the nearest courier center.

Refunds are processed within 7-10 business days after we receive and verify your returned item. The refund will be credited to your original payment method. For cash on delivery orders, refund will be issued via bank transfer or cheque.

Yes! We offer free exchanges within 30 days of purchase. If you want to exchange for a different style, size, or color, log into your account and select the exchange option. We'll send the replacement for free and arrange pickup of the original item.

All defects are covered under our warranty. Contact our customer service with photos of the defect. We'll arrange free repair or replacement. Defective items can be returned at no cost and will be replaced or repaired promptly.

Booking an eye appointment is completely free! Visit our Services page, click "Book Appointment," and select your preferred date, time, and location across Pakistan. Our optometrists will examine your eyes, provide prescription, and recommend suitable eyewear at no cost.

Yes! We offer online glasses and frame repair service currently in Karachi. Send us photos of the damaged items, and our experts will provide a repair quote. Once approved, we'll arrange free pickup from your location, repair the items, and deliver them back.

We repair broken frames, bent arms, cracked lenses, loose screws, hinge issues, and more. We also offer lens replacement and frame adjustments. Submit photos of the damage through our online form, and we'll provide an estimate within 24 hours.

Repair costs depend on the type of damage and frame. Minor repairs like screw tightening are free. Average repair costs range from Rs. 500 to Rs. 2,500. We provide a free repair quote after assessing your item. Major frame damage might be cheaper to replace.

Yes, we're always looking for talented individuals! Visit our Careers page to see current job openings in sales, customer service, optometry, and operations. Apply directly through our online application form. We offer competitive salaries, training, and growth opportunities.